Video calls with grandchildren, telehealth appointments, online banking, patient portals: more and more of daily life runs through a screen. For many older adults, the gap is not interest but confidence. That gap has become a real business opportunity.
Technology coaching is a niche built on patience, a clear curriculum and firm boundaries. Done well, it is one of the most appreciated services an aging professional can offer.
What clients actually want help with
- Setting up and using a smartphone or tablet comfortably.
- Joining video calls with family and doctors.
- Using patient portals, pharmacy apps and online appointment booking.
- Spotting scams, phishing emails and suspicious texts.
- Organizing photos, contacts and passwords.
Building a simple curriculum
Coaches who do this well do not improvise every session. They work from a short menu of topics, each with a written one-page guide the client keeps. Sessions are short, hands-on and done on the client’s own device, so the skills stick.
Be clear that you teach skills rather than manage accounts. Avoid holding clients’ passwords or making purchases on their behalf. It protects them and it protects you.
Set boundaries early
Pricing and packaging
Common models include a package of four to six sessions, a monthly membership with a set number of visits, and small-group classes hosted at senior living communities or libraries. Group classes are also an excellent way to meet new one-on-one clients.
Where referrals come from
Care managers, home care agencies and senior living teams see the need every day. A short introduction and a sample one-page guide is often all it takes to become their go-to resource.
If you coach clients on technology, what topics come up most? Share your experience with other AgePros members.
